Q1: What CPU platforms does the Cryo360 support?
A1: The Cryo360 supports mainstream Intel and AMD platforms, including:

Intel: LGA 115X/1200/1700/18XX/2011/2066

AMD: AM4/AM5
(Note: The package includes a universal mounting kit for mainstream desktop processors. Please confirm compatibility for special workstation platforms before ordering.)

Q2: What is the TDP cooling capacity of this cooler?
A2: The Cryo360 has a 290W TDP cooling capacity, easily handling high-end processors such as Intel Core i7/i9 series and AMD Ryzen 7/9 series, meeting high-performance computing and gaming needs.

Q3: Does the pump head have lighting? Does it support motherboard sync?
A3: The Cryo360 pump head features an infinity mirror effect design, creating stunning dimensional lighting effects when powered on. The pump head features RGB lighting (non-ARGB) with fixed color cycling, creating unique visual effects without motherboard sync.

Q4: Do the fans support PWM control? What about their lighting?
A4: The Cryo360 comes with 3x120mm RGB fans featuring 4-pin PWM smart speed control with a range of 800-1800±10% RPM. The fans automatically adjust speed based on CPU temperature for balanced cooling and noise. Fans feature RGB lighting matching the pump head's style.

Q5: How long is the tubing and what material is it?
A5:

Tubing length: 400mm (ID 6.5mm, OD 12mm)

Tubing material: EPDM+IIR high-density rubber

Features: Excellent resistance to stretching, kinking, wear, and corrosion, minimizing liquid flow loss and extending service life

Q6: What is the warranty policy?
A6: The Cryo360 comes with a 3-year warranty and includes leakage damage coverage. If leakage due to product quality issues damages other PC components, we will provide compensation according to the policy for complete peace of mind.

Q7: What's included in the package?
A7: Package includes:

360mm liquid cooler unit (with 3 pre-installed RGB fans)

Universal mounting kit (Intel/AMD)

Thermal compound (pre-applied or separate)

Installation manual

Q8: Is it easy to install?
A8: The Cryo360 features a simple installation design with fans pre-installed on the radiator. Just install the backplate and secure the pump head. The included manual provides step-by-step guidance, making it easy even for beginners.

Q9: What type of cases is this cooler suitable for?
A9: The Cryo360 features a 360mm radiator (394×120×27mm), suitable for mid-tower and full-tower cases that support 360mm radiator installation (typically top or front mounting). Please confirm your case compatibility before purchasing.

Q10: What material is the cold plate?
A10: The Cryo360 features a 100% thickened pure copper base with excellent thermal conductivity, quickly transferring CPU heat to the coolant. The base is precision-polished for optimal contact with the CPU surface, minimizing thermal resistance.

Q11: What's the difference between Cryo360 and Kylin360?
A11: Main differences:

Pump lighting: Cryo360 has RGB (fixed colors), Kylin360 has ARGB (motherboard sync)

TDP capacity: Cryo360 is 290W, Kylin360 is 300W

Fan lighting: Cryo360 has RGB, Kylin360 has ARGB

Positioning: Cryo360 focuses on simplicity and practicality, Kylin360 emphasizes customization and lighting sync

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